Delivery Information

Coronavirus (COVID-19) Customer Notice:

“Delivery options are available as usual whilst taking extra precautions to ensure your deliveries are handled and delivered safely.”


Step By Step Delivery Guide:

How To See The Delivery Options Available To You

Here’s how you can place your order:

  • Select the products you want to purchase and add them to your basket.
  • Go to the checkout page.
  • Provide your delivery address information.
  • Scroll down to see the delivery options available to you based on your delivery address.


UK DELIVERY INFORMATION:

Same Day Dispatch

Orders placed before 4:00PM Monday-Friday will be dispatched on the same day.


Free Click & Collect

You can place an order for free Click & Collect at our main Shisha Vibe store in London Bridge or our Surrey Quays store. Orders can be collected immediately on any day of the week.

London Bridge store hours:

  • Monday-Friday: 1:00PM-8:00PM
  • Saturday: 4:00PM-7:00PM
  • Sunday: 4:00PM-6:00PM

Surrey Quays store location: Unit 42 (Next To Halifax Bank) Surrey Quays Shopping Centre, Redriff Rd, London SE16 7LL

Surrey Quays store hours:

Monday-Saturday: 11:30AM-6:00PM

Sunday: 11:30AM-5:00PM

For your convenience, it’s a good idea to call us at 02071013122 before placing a Click & Collect order.


London Same Day Courier - From £3.99... Read On For More Information

Same Day Delivery: Order by 4pm

Our Same Day Courier Service is available for London deliveries only. To qualify, your order must be placed before 4:00 PM. This service is available seven days a week.

Customers who live within 5 miles of our London Bridge store will be charged £3.99 for this delivery option. For those who live further than 5 miles, an additional £1 per mile will be added to the cost.

Note: For orders that only contain Puff Bars, the first 5 miles will still cost £3.99. However, each additional mile will be charged at £1.50 instead of £1.


Royal Mail UK Guaranteed Next Day Delivery - From £2.49...

Delivery Aim: Next Working Day

  • Orders placed before 4pm from Monday to Friday will be dispatched on the same day. Orders placed after 4pm on Friday will be dispatched on the next working day.
  • If you choose the Royal Mail Special Delivery Guaranteed by 1pm option, we aim to deliver your order the next working day.
  • For orders under £60, this delivery option costs £7.99. If you spend £60 or more, the cost drops to £4.99. If you spend £80 or more, the cost drops to £3.49. And if you spend £100 or more, the cost drops to £2.49.


Royal Mail Second Class Signed For - £2.99 FREE FOR UK ORDERS ABOVE £20

Delivery Aim: 2-3 Working Days

  • Orders placed Monday to Friday before 4pm will be dispatched the same day. Orders placed after 4pm on Friday or over the weekend will be dispatched on the next working day.
  • UK customers can enjoy FREE delivery via Royal Mail Second Class Signed For on orders over £20. Delivery time is typically 2-3 working days.


Royal Mail First Class Signed For - £3.25

Delivery Aim: 1-2 Working Days

  • Orders placed before 4pm (Monday to Friday) will be dispatched on the same day. Orders placed after Friday 4pm will be dispatched on the next working day.
  • With Royal Mail First Class Signed For: We aim to get you your order in 1-2 Working Days.


INTERNATIONAL DELIVERY INFORMATION:

Royal Mail Europe - £7.99

Delivery Aim: 3-5 Working Days

  • We ship to all countries in Europe for the price of £7.99. If you would like your delivery to be tracked and signed for, we have this option available for £11.99
  • With International Delivery to Europe, we aim to get you your order in 3-5 Working Days.


Royal Mail Worldwide - £11.99

Delivery Aim: 5-7 Working Days

  • For the Rest of the World, we offer shipping at £11.99.
  • With Worldwide International Delivery, we aim to get you your order in 5-7 Working Days.